Protecting your privacy is important to Coast National Bank and our employees. We want you to understand what information we collect and how we use it. In order to provide our customers with a broad range of financial products and services as effectively and conveniently as possible, we use technology to manage and maintain customer information. The following policy serves as a standard for all Coast National Bank employees for collection, use, retention, and security of nonpublic personal information.
Electronic Funds Transfers
Your Rights and Responsibilities
The following information describes the different types of funds transfer available at Coast National Bank, depending on the type of account and electronic banking product that you have with Coast National Bank.
- transfer funds from checking to checking
- transfer funds from checking to savings
- transfer funds from savings to checking
- transfer funds from savings to savings
- initiate or schedule payments from checking to loan account(s) at Coast National Bank
- initiate payments from savings to loan account(s) at Coast National Bank
- Initiate payments from checking to third parties through our internet banking bill payment system.
(Please reference the Coast National Bank Menu of Services for applicable fees.)
- Obtain balance and statement information
- Periodic statements.
- You will get a monthly account statement from us for your checking accounts.
- You will get a monthly account statement from us for your savings accounts, unless there are
- no transfers in a particular month. In any case, you will get a statement at least quarterly.
Financial Institution's Liability
- Liability for failure to make transfers.
- If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages.
- However, there are some exceptions. We will not be liable, for instance:
- If, through no fault of ours, you do not have enough money in your account to make the transfer.
- If you have an overdraft line and the transfer would go over the credit limit.
- If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken.
- There may be other exceptions stated in our agreement with you.
We will disclose information to third parties about your account or the transfers you make:
- where it is necessary for completing transfers; or
- in order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant; or
- in order to comply with government agency or court orders; or
- as explained in the Privacy Disclosure
- Consumer liability: Tell us AT ONCE if you believe your card and/or code has been lost or stolen. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account (plus your maximum overdraft line of credit). If you tell us within 2 business days, you can lose no more than $50 if someone used your card and/or code without your permission. (If you believe your card and/or code has been lost or stolen, and you tell us within 2 business days after you learn of the loss or theft, you can lose no more than $50 if someone used your code without your permission.)
If you do NOT tell us within 2 business days after you learn of the loss or theft of your card and/or code, and we can prove we could have stopped someone from using your card and/or code without your permission if you had told us, you could lose as much as $500.
Also, if your statement shows transfers that you did not make, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time.
If a good reason (such as a long trip or a hospital stay) kept you from telling us, we can extend the time periods.
- Contact in event of unauthorized transfer: If you believe your card and/or code has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, call or write us at the telephone number or address listed on this website.
Error Resolution Notice
Some transactions to your account may be accomplished electronically. In the event an error occurs or you have a question about this type of transaction, you should be aware of the following:
In Case of Errors or Questions About Your Electronic Transfers Call us at (805) 541-0400 or write us at:
Coast National Bank
500 Marsh St.
San Luis Obispo, CA 93401
Contact us, as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.
- Tell us your name and account number (if any).
- Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
- Tell us the dollar amount of the suspected error.
If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. We will determine whether an error occurred within 10 business days (5 business days if the transfer involved a point-of-sale transaction processed by Visa and 20 business days for new accounts) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days for new accounts or point-of-sale or foreign-initiated transfers) to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days (5 business days if the transfer involved a point-of-sale transaction processed by Visa and 20 business days for new accounts) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. An account is considered a new account for 30 days after the first deposit is made, if you are a new customer.
We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation.
You may ask for copies of the documents that we used in our investigation.
Every effort has been made by Coast National Bank to give accurate and reliable information in our website. Please be aware that due to the possibility of human and mechanical errors, as well as other factors, Coast National Bank is not responsible for any errors or omissions confined herein.
All information in Coast National Bank's Web Site is provided "as is," without warranty of any kind. Coast National Bank makes no representations and specifically disclaims any express or implied warranties to users or any third parties, including but not limited to, warranties as to accuracy, timeliness, completeness, merchantability, or fitness for any purpose. The content of the Web Site may not be used for commercial or non-commercial use without the express written consent of Coast National Bank.
Coast National Bank shall not be liable under any circumstances to users and/or any third parties for indirect, consequential, incidental or punitive damages as a result of using the web site. Even if Coast National Bank is advised of the possibility of such damages, Coast National Bank shall not be liable.
Coast National Bank's Web Site may include access to external Web Sites, known as "links." Please note that Coast National Bank is not associated with and has no control over the content or information on such links and, therefore, is not responsible for any such links or external Web Sites. Coast National Bank does not endorse, promote, and/or sanction these links. The links have been provided for your convenience. The content or information in such links is the sole responsibility of their authors and/or owners.
Unsecured E-mail Warning
Please do not report lost/stolen ATM/debit or credit cards by email. Click here instead to obtain the phone number of your nearest branch.
This link allows you to send unsecured email to bank customer service representatives. Due to the nature of the Internet, there is a possibility that unsecured (unencrypted) email could be intercepted and read by third parties. For this reason we ask that you do not send any confidential information, such as account numbers, through this email link.
Coast National Bank assumes no responsibility for interception of confidential information you send in an unsecured (unencrypted) email message. We will not send confidential information to you through unsecured email.
At Coast National Bank we take security very seriously. We have taken every precaution necessary to be sure your information is transmitted safely and securely. Incorporated into our Internet banking systems are Firewalls, Encryption, and Intrusion Detection Systems that are used to monitor and increase the integrity and security of Online banking.
To develop a sound architecture, Coast National Bank has incorporated the capabilities of firewalls, control capabilities of routers, operating system level controls, application level controls, report consolidation methods, and security detecting devices such as intrusion detection systems and scanners. In this architecture, every piece is layering on the capabilities of the other to create overlapping controls and failover. What this means to you is that if a single layer of security is broken, other layers of security are there to protect you and your banking information. This is typically referred to as "security-in-depth".
Data security between your browser and our Web server is handled through a security protocol called Secure Socket Layer (SSL). SSL provides data encryption, server authentication, and message integrity for an Internet connection. In addition, SSL provides a security "handshake" that is used to initiate the connection. This handshake results in your browser and the Internet banking server agreeing on the level of security they will use and fulfills any authentication requirements for the connection.
When accessing our Internet banking site, you will be forwarded to a web page with a URL address that starts with https://. This will cause your browser's HTTPS layer to start an encrypted session using SSL. You will then receive a login screen. Since the encrypted session has already been started, your Access ID and Password are safe and secure. The data traveling between your computer and the server is encrypted and can only be decrypted with the public and private key pair. These two keys are the only combination possible for that session. When you log off the system your session is completed and the encryption keys expire. This process will start over again when you next log on to the system, which will create a new session.
Intrusion Detection Systems
Our network intrusion detection system is running 24 hours a day, 7 days a week. The network intrusion detection engine sits on the same network as the Internet banking site and monitors all traffic on that segment. The engine is looking for attack signatures-watching for evidence that an attempted intrusion is taking place. When the engine detects unauthorized activity, it responds immediately by terminating the connection, sending an alert to specially trained staff and recording the session. This allows the security architecture to automatically monitor network traffic, detect and respond to suspicious activity and intercept and respond to network abuse before systems are compromised.
What Can You Do To Protech Yourself
Internet security does not rely on technology alone. Without everyone's participation, all the security systems and technology in the world are worthless. You must treat your Access ID and password with the same care as an ATM or credit card and PIN. In addition, you must make sure that no one is physically watching you when you enter your password. If you are logged in to the website, be sure to log off and exit the browser when you leave the computer unattended. You should also take standard precautions to keep your system clean and free from viruses that could be used to capture password keystrokes and financial information.
If you have any additional questions regarding the security of our Internet banking site, please contact us at 805-541-0400 or email us at firstname.lastname@example.org.
Coast National Bank Customer Information Policy
The bank must establish the identity of the person opening the account for a number of reasons, even if the person opens the account with cash. There are strict reporting requirements to help detect potential money laundering. The bank's liability for losses due to new account fraud is distinct.
It is required that anyone opening an account, or anyone added as a signatory to an account, provide a minimum amount of identifying information. Such information includes name, address, date of birth and some type of officially issued identification number (eg D/L-SSN-Credit Card).
ALL NEW ACCOUNTS WILL BE CHECKED WITH
- CHEX SYSTEMS
- AGAINST THE CURRENT OFAC LIST
- AND THE CURRENT 'ID CHECKING' GUIDE
- Require identification, such as a driver's license with a photograph, a U.S. passport, or alien registration card. Other acceptable secondary forms of identification include a college photo identification card; a major credit card, an employer identification card, and/or a current utility bill from the customer's present residence.
- Consider the proximity of the customer's residence or place of business to the bank office or branch location. If it is inconvenient, the bank should determine why the customer is opening an account at that location.
- Consider the source of funds used to open the account. Large deposits, especially cash should be questioned.
- Consider the following investigative techniques and sources:
- Calling the customer's residence or place of employment to thank them for opening the account. Discovery of disconnected phone service or no record of employment warrants further investigation.
- Third-party references, such as credit bureaus, banks, or other references.
- Ask business principals for evidence of legal status (i.e., sole proprietorship, partnership, LLC, incorporation or association).
- Determine who are the beneficial owners of all accounts in private banking and trust. We need to pay particular attention to corporate entities and international business corporations.
- Require satisfactory identification.
- If appropriate, visit the customer's business to verify its existence and its ability to engage in the business it described.
Consider obtaining a:
- Financial statement.
- Description of the customer's principal line of business.
- Description of customer's primary trade area, and whether international transactions are expected to be routine.
- Call the customer's business to thank them for opening the account. Disconnected phone service warrants further investigation.
- Description of the business operations, the anticipated volume of cash and total sales, and a list of major customers and suppliers.
- Third-party references, such as a credit report, Dun & Bradstreet report, or Lexus/Nexus information.
Copies of all identification documents (D/L-SS Card-Credit Card-etc) are to be taken (photo copy or scanned) and the images are to be maintained for 5 years from the closing date of the account.
Should any information not be available at opening of an account a hold is to be placed on any funds deposited until such documentation is obtained and copied. If documents are not obtained within 30 days account is to be closed and deposited funds less any check charges and/or fees are to be returned to the depositor.